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Refund Policy

Refunds and cancelling

Last updated: October 6, 2026

This page summarizes section 5 of our Terms of Service, which is the binding version. If the two ever differ, the Terms apply.

Refunds

  • Monthly plans: if you didn't mean to stay subscribed, tell us and we'll refund every charge dated within the 60 days before we receive your request. We take your word for it.
  • Annual plans: if you ask within 30 days after an annual charge, whether your first payment or a renewal, we'll refund that charge in full.

To ask, email [email protected] from the address on your account or your billing receipts, or reply to any billing email from us. If you can't, tell us how to find your subscription and we'll verify it.

What to know before you ask:

  • A refund cancels your subscription straight away. Pro ends for you and for every seat on your subscription.
  • If you pay $9.99 a month or $89.99 a year per seat (our prices before July 17, 2026), that locked-in price ends with the subscription, or if you switch between monthly and annual billing, and can't be restored.
  • We give one refund per account (one Send to Case login and its subscription). One refund can cover several charges.
  • A charge for an added seat is refunded on the same terms as the plan charge for its billing period.
  • The money goes back to the original payment method. Your bank may take 5 to 10 business days to show it.

Cancelling

You can cancel at any time in any of these ways. In the extension: open Send to Case from your browser toolbar or Extensions menu, click the gear icon (Account settings) on the Select Files screen to open the Account screen, then choose "Manage Subscription" and cancel on the billing page that opens. On the website: sign in at sendtocase.com/manage with your Clio account (if your Clio account is in Canada, the UK and Europe, or Australia, start at sendtocase.com/connect/region instead), then choose "Manage subscription" and cancel on the billing page that opens. By email: write to [email protected] and we will cancel your subscription for you.

Cancelling stops all future charges. Pro stays active until the end of the period you've already paid for, so cancelling isn't a refund. If you want your money back too, email us as described above.

Uninstalling the extension does not cancel your subscription. Neither does disconnecting your Clio account. Cancel in one of the ways above.

Automatic renewal

Pro renews automatically at the end of each billing period until you cancel. After you subscribe we email you the terms of your subscription: the price, the next charge and how to cancel.

Questions

Email [email protected]. It comes straight to the person who builds Send to Case.