Send to Case Add to Chrome
Terms of Service

Terms of service

Last updated: October 9, 2026

Please read these Terms of Service ("Terms") carefully before using the Send to Case browser extension for Chrome and Microsoft Edge and sendtocase.com website (together, the "Service") operated by Send to Case ("we", "us", "our").

1. Acceptance of terms

By installing the Send to Case extension or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

2. Description of service

Send to Case is a browser extension for Chrome and Microsoft Edge that helps legal professionals upload files to Clio (a legal practice management platform). The Service:

  • Connects to your Clio account using OAuth authentication
  • Allows you to select files and upload them to Clio matters
  • Uploads files directly from your browser to Clio's servers

3. License grant

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Send to Case extension for your personal or internal business purposes, subject to these Terms.

You may not:

  • Modify, reverse engineer, or decompile the extension
  • Use the extension for any unlawful purpose
  • Resell or redistribute the extension
  • Remove or alter any proprietary notices

4. User responsibilities

You are responsible for:

  • Clio account — maintaining a valid Clio account with appropriate permissions.
  • File rights — ensuring you have the right to upload any files you select.
  • Accuracy — verifying the accuracy and completeness of documents you upload.
  • Confidentiality — protecting client confidentiality and complying with professional obligations.
  • Backups — maintaining appropriate backups of your files.
  • Compliance — complying with all applicable laws, regulations, and professional rules.

5. Subscriptions, renewal, cancellation and refunds

The free plan includes 10 uploads per month and needs no payment details. Pro is a paid subscription, billed monthly or annually per seat through our payment processor, Stripe. The price, billing period and number of seats are shown before you subscribe, and we email them to you after you subscribe.

Automatic renewal. A Pro subscription renews automatically at the end of each billing period (every month for a monthly plan, every year for an annual plan), and your payment method is charged for your plan and seats at each renewal, less any discount or account credit, until you cancel. If we ever change the price of your subscription, we will email you at least 30 days before the new price applies, and you can cancel before it does.

Locked-in prices. If you pay $9.99 a month or $89.99 a year per seat (our prices before July 17, 2026), you keep that price for as long as your subscription stays active on the same billing period. It ends if you switch between monthly and annual billing, or when the subscription ends (a cancellation taking effect, or a refund), and it cannot be restored afterwards.

How to cancel. You can cancel at any time in any of these ways. In the extension: open Send to Case from your browser toolbar or Extensions menu, click the gear icon (Account settings) on the Select Files screen to open the Account screen, then choose "Manage Subscription" and cancel on the billing page that opens. On the website: sign in at sendtocase.com/manage with your Clio account (if your Clio account is in Canada, the UK and Europe, or Australia, start at sendtocase.com/connect/region instead), then choose "Manage subscription" and cancel on the billing page that opens. By email: write to [email protected] and we will cancel your subscription for you. Cancellation takes effect at the end of the current billing period: you are not charged again, and you keep Pro until then. Uninstalling the extension or disconnecting your Clio account does not cancel your subscription.

Refunds.

  • Monthly plans: if you did not mean to stay subscribed, tell us and we will refund every charge dated within the 60 days before we receive your request. We take your word for it.
  • Annual plans: if you ask within 30 days after the date of an annual charge, whether your first payment or a renewal, we will refund that charge in full.

A charge for an added seat is refunded on the same terms as the plan charge for the billing period it belongs to. To ask for a refund, email [email protected] from the address on your account or on your billing receipts, or reply to any billing email from us; if you cannot, tell us how to find your subscription and we will verify it. A refund cancels your subscription immediately and ends Pro for you and for every seat on it. We give one refund per account (one Send to Case login and its subscription), and a single refund can cover several charges. Refunds go back to the original payment method. Outside these cases, payments are not refundable except where the law requires otherwise. A summary is on our refund policy page.

Seats and failed payments. The subscriber is responsible for every seat on the subscription. Adding a seat is charged at a prorated amount straight away. Removing a seat gives you a credit against future invoices; unused credit is not paid out if the subscription ends. If a renewal payment fails, Pro stays active for up to 14 days while the payment is retried.

6. Third-party services

The Service integrates with third-party services, including:

  • Clio — your use of Clio is governed by Clio's terms of service and privacy policy.
  • Chrome — your use of Chrome is governed by Google's terms of service.
  • Microsoft Edge — if you install the extension from Microsoft Edge Add-ons, your use of Edge is governed by Microsoft's terms of service.
  • Resend — we use Resend to send transactional, product and account emails, governed by Resend's terms of service.
  • Stripe — we use Stripe to process subscription payments, governed by Stripe's terms of service.
  • Cloudflare — we use Cloudflare to host our backend and serve this website, governed by Cloudflare's terms of service.
  • Sentry — we use Sentry for error monitoring, governed by Sentry's terms of service.
  • Google Analytics & Google Ads — we use Google Analytics to measure website usage and Google Ads to measure advertising effectiveness, governed by Google's terms of service.
  • Reddit Ads — we use the Reddit advertising pixel to measure advertising effectiveness on Reddit, governed by Reddit's terms of service.
  • Microsoft Advertising — we use the Microsoft Advertising UET tag to measure advertising effectiveness on Bing, governed by Microsoft's terms of service.
  • Cloudflare Web Analytics — we use Cloudflare Web Analytics for privacy-first aggregate website analytics, governed by Cloudflare's terms of service.
  • YouTube — we embed walkthrough videos hosted on YouTube (a Google service), governed by YouTube's terms of service.

We are not responsible for the availability, accuracy, or policies of these third-party services.

7. Intellectual property

The Service and its original content, features, and functionality are owned by Send to Case and are protected by copyright, trademark, and other intellectual property laws. "Clio" is a trademark of Themis Solutions Inc. and is used here for identification purposes only.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY, RELIABILITY, OR COMPLETENESS
  • UNINTERRUPTED OR ERROR-FREE OPERATION

WE DO NOT WARRANT THAT THE SERVICE WILL BE SECURE, AVAILABLE AT ALL TIMES, OR FREE FROM ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

9. Limitation of liability

PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SEND TO CASE, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF DATA, DOCUMENTS, OR FILES
  • LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
  • BUSINESS INTERRUPTION
  • DAMAGE TO REPUTATION OR GOODWILL
  • COST OF SUBSTITUTE SERVICES

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE EXTENSION IS PROVIDED FOR CONVENIENCE ONLY. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THE ACCURACY AND COMPLETENESS OF ANY DOCUMENTS UPLOADED TO CLIO AND FOR MAINTAINING APPROPRIATE BACKUPS OF YOUR FILES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED FIFTY DOLLARS ($50.00).

10. Indemnification

You agree to defend, indemnify, and hold harmless Send to Case and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Any content you upload through the Service

11. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

You may stop using the Service at any time by uninstalling the extension and disconnecting your Clio account. If you have a Pro subscription, doing so does not cancel it; cancel it as described in section 5.

12. Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

13. Dispute resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved through good faith negotiations. If negotiations are unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND US INDIVIDUALLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Send to Case regarding the Service and supersede all prior agreements, understandings, and communications.

16. Changes to terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

If we make a material change to the terms of a paid subscription (its price, renewal, cancellation or refunds) that is less favorable to you, we will email you at least 30 days before it applies to you, and you can cancel before then.

17. Contact us

If you have any questions about these Terms, please contact us at: [email protected]